Shipping Policy
Thank you for visiting LuxxStep. Please read our shipping policy carefully before placing an order.
1. Processing Time
All orders require 1–3 business days for order verification, quality check and packing before shipment.
Processing does not include weekends or public holidays.
2. Shipping Time & Delivery
Once dispatched, estimated delivery time is 7–21 business days, depending on your destination country and local postal service.
Please note: Delivery delays may occur due to customs clearance, weather, peak season or carrier issues. We cannot guarantee exact delivery dates.
3. Shipping Cost
Shipping fees will be calculated and displayed at checkout based on your shipping address and order weight.
We may offer free shipping promotions from time to time, subject to the rules shown at checkout.
4. Customs & Import Duties
Buyers are responsible for any customs duties, import taxes, VAT or brokerage fees charged by your local country.
These fees are not included in our product price or shipping cost. We cannot predict or control these charges.
5. Order Tracking
After your package ships, we will send you a tracking number via email.
You can track your package using the provided tracking link. Tracking updates may take 2–5 days to appear on the carrier website.
6. Lost or Stolen Packages
Once the carrier marks the order as delivered, we are not responsible for lost, stolen or missing packages.
If your package is marked delivered but you have not received it, please contact your local post office first.
For packages confirmed lost in transit before delivery, contact our support team with your order number for assistance.
7. Undeliverable Address
Please make sure your shipping address is complete and accurate.
If a package is returned to us because of an invalid address, refused delivery or insufficient address information, the buyer will be responsible for the return shipping cost and any reshipping fees.
8. Questions
If you have any questions about shipping, please contact our customer service team.